Make sure to ask for extra towels at check-in, as they may run low during peak hours.

I had a nice stay and loved the hot tub and the huge indoor pool, perfect for relaxing! The breakfast spread was way better than I expected, especially the waffles. The room could’ve used a bit more cleanliness, but overall I felt comfortable and enjoyed my time here! 😊

Pleasant Stay with Room for Improvement

Our stay here was enjoyable overall. The friendly staff made us feel welcome, and the indoor pool area provided a relaxing retreat. However, the room could benefit from renovations and updates. For future guests, check out the breakfast. it's hearty and a great start to the day!

The room was decent, but the hallway smelled funky with an unpleasant odor.

During my stay at Best Western Richmond Hotel, I appreciated the welcoming ambiance of the lobby and the accessibility features that made it easy for seniors to navigate, from wide doorways to ample seating areas throughout.

Elevator accessibility needs improvement for upper floors.

Staying here with my five kids was a blast! The kids especially loved the pool area where they had plenty of room to splash around. The breakfast spread was also impressive, with diverse options and a great setup that kept everything fresh and tidy.

In my wife’s opinion, a kid-friendly play area would have made our stay perfect.

The welcoming ambiance and spacious areas made me feel right at home. The comfortable seating everywhere provided perfect spots to relax after a long day, ideal for seniors like myself!

Elevator accessibility needs improvement.

This hotel suits me perfectly with free wi-fi, parking, and a friendly 24-hour reception. On my first visit, the staff kindly fetched me a bottle of water. Highly recommend staying here for comfort!

Cozy, cozy, cozy

The indoor swimming pool was the perfect way to relax after a day of exploring! I loved unwinding in the jacuzzi-such a treat for the senses! The breakfast spread had all my faves, especially those fluffy waffles. Yum!

100% recommend 💖🌟

perfect base for city strolls and nearby attractions

I found the area around the hotel perfect for exploring, as it’s just a less than 5-minute walk to Waffle House and only 2.5 km from the EKU Center for the Arts, making my weekend full of enjoyable walks and easy access to beautiful landmarks. besides, the complimentary breakfast was decent, setting me up for a day of adventures. But, the hotel could benefit from improved room cleanliness as I noticed it showed signs of age.

This was a solid match for a quick visit in Richmond with decent value for the price. The staff was really friendly, and I enjoyed the great breakfast they offered. If you need a first-floor room, make sure to check the bed size beforehand.

The staff was super friendly and helpful. The hot tub was a nice treat after a long day! Just wish the breakfast had more fresh fruit options. Would def stay again! 😊

The king room was nice and quiet, perfect for a peaceful sleep. The bed was comfy, and the bathroom had plenty of hot water. I liked that it was clean too. However, the hotel felt a bit tired and could use some renovations. The adjoining room doors let in some noise, but overall, it was a decent stay.

would definitely go again

The room was nice and clean with comfy beds but a bit small for us. Breakfast had waffles, which was cool, but they didn't have any fresh fruit or water. The hot tub was good! Staff was really friendly and helpful. Pool hours till 11 PM was a plus.

satisfactory stay but could use some upgrades

The staff were exceptionally welcoming and attentive during our stay. The hot tub offered a relaxing experience that we truly appreciated.

The hotel is tired, looking like it needs renovations.